ISP Executive(Troubleshooting)-Reputed ISP Industry-Hyderabad, Telangana, India-5LPA-Harshala
1 day ago
JOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries 3) Respond to emails in a timely manner 4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega, 5) Call customer with an update if no answer either leave a message or email 6) If there are no updates on faults, call carrier and follow up or follow up in the tickets 7) Respond to customers emails and enquiries 8) Send updates on recent orders (if you order services) 9) Answer calls and take messages as required or transfer to other staff members 10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise. FUNCTIONAL AREA ISP, ISP executive, troubleshooting, DSL, NBN, PSTN, customer handling, technical error, error rectification, ISP jobs, troubleshooting jobs, ISP executive jobs in Hyderabad, Jobs in ISP in Hyderabad, Jobs for ISP executive, Jobs for technical support in Hyderabad, Troubleshooting mangement jobs in Hyderabad, Jobs for ISP executive in Hyderabad, ISP jobs in Hyderabad, ISP placement agencies in Hyderabad, ISP Recruitment agencies in Hyderabad, ISP placement agencies in Telangana, ISP Recruitment agencies in Telangana, ISP placement agencies in India, ISP Recruitment agencies in India, placement consultancy in Hyderabad, best placement consultancy in Hyderabad, top placement consultancy in Hyderabad, placement consultancy in India, best placement consultancy in India, top placement consultancy in India. Apply Now
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