ISP Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 5,00,000

Technical Support Role


We are seeking a skilled Technical Support professional to join our team. As a key member of our technical team, you will be responsible for providing top-notch support to our customers. Your primary focus will be on troubleshooting and resolving complex technical issues related to DSL, NBN, and PSTN faults. You will also be required to work closely with phone technicians to resolve system issues.

Responsibilities:
1) Check email for any voicemails and fault enquiries
2) Respond to emails in a timely manner
3) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,
4) Call customer with an update if no answer either leave a message or email
5) If there are no updates on faults, call carrier and follow up or follow up in the tickets
6) Respond to customers emails and enquiries
7) Send updates on recent orders (if you order services)
8) Answer calls and take messages as required or transfer to other staff members
9) Submit faults once level 1 and/or 2 troubleshooting has been done

Key Skills and Qualifications:
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills and analytical thinking
• Proficient in troubleshooting and resolving complex technical issues
• Experience working with DSL, NBN, and PSTN technologies

Benefits:
We offer a competitive salary and benefits package, including opportunities for career growth and development.

Others:
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers.

  • Hyderabad, Telangana, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    ISP Executive Job OpportunityWe are seeking a skilled professional to fill the role of ISP executive in Hyderabad, India.Job Description:The successful candidate will be responsible for troubleshooting technical issues and providing excellent customer service. They will check emails for voicemails and fault enquiries, respond to emails in a timely manner,...


  • Hyderabad, Telangana, India Seven Consultancy Full time

    JOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries3) Respond to emails in a timely manner4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,5) Call customer with an update if no answer either leave a message or email6) If there are no updates on...


  • Hyderabad, Telangana, India Seven Consultancy Full time

    JOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries3) Respond to emails in a timely manner4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,5) Call customer with an update if no answer either leave a message or email6) If there are no updates on...

  • ISP Troubleshooter

    2 weeks ago


    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 50,00,000

    Job Description">The primary function of this role is to identify and resolve technical errors related to DSL, NBN, PSTN, customer handling, and ISP services.Responsibilities include checking emails for voicemails and fault enquiries, responding to emails in a timely manner, and following up on faults lodged in previous days by checking tickets in Active...


  • Hyderabad, Telangana, India Pomeroy Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Troubleshoot and resolve technical support issues via telephone or web portal for our customers utilizing xDSL, Cable, Fiber, 3G/4G, Wireless, ISDN and VPN technologies Including but not limited to Routers, Switches, AP/Wireless, VoIP, Wifi, Firewall Coordinate with CLEC's, ILEC's and ISP's to resolve issues Provide installation and desktop support (when...


  • Hyderabad, Telangana, India TestCore IT Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    EXPERIENCE : 4 YEARSAs a Camera Sub‑Module Engineer, you will be responsible for developing and optimizing camera software modules, including ISP pipeline components, driver interfaces (HAL/KMD), tuning tools, and memory/buffer management for embedded systems or SoC platformKey ResponsibilitiesBasic understanding of  ISP pipeline modulesDevelop and...


  • Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled customer support professional to deliver top-tier service, handle select sales calls, and troubleshoot ISP and networking queries.This role operates on a 6-day work schedule and demands adaptability, technical fluency, and strong interpersonal skills.Key Responsibilities:Provide exceptional customer service via calls, chats,...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a highly skilled technical professional to provide expert support and resolve technical software issues. As a technical support specialist, you will be responsible for providing exceptional customer service via remote support or on-site visits.Key Responsibilities:Provide technical support to customers...


  • Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 45 - ₹ 55

    Job DescriptionWe are seeking a highly skilled professional to fill the role of Technical Support Specialist. This individual will be responsible for providing exceptional customer support and technical expertise to key clients.


  • Hyderabad, Telangana, India Intellect IT Full time US$ 90,000 - US$ 1,20,000 per year

    Company DescriptionIntellect IT operates on a "100% onshore (United States)" model, providing all our service offerings within the United States, either onsite at the customer site or at our development center in California. Our commitment to local operations ensures high-quality service and support. For more details, please visit our company's website at...