
ISP Technical Support Specialist
2 weeks ago
Technical Support Role
We are seeking a skilled Technical Support professional to join our team. As a key member of our technical team, you will be responsible for providing top-notch support to our customers. Your primary focus will be on troubleshooting and resolving complex technical issues related to DSL, NBN, and PSTN faults. You will also be required to work closely with phone technicians to resolve system issues.
Responsibilities:
1) Check email for any voicemails and fault enquiries
2) Respond to emails in a timely manner
3) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,
4) Call customer with an update if no answer either leave a message or email
5) If there are no updates on faults, call carrier and follow up or follow up in the tickets
6) Respond to customers emails and enquiries
7) Send updates on recent orders (if you order services)
8) Answer calls and take messages as required or transfer to other staff members
9) Submit faults once level 1 and/or 2 troubleshooting has been done
Key Skills and Qualifications:
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills and analytical thinking
• Proficient in troubleshooting and resolving complex technical issues
• Experience working with DSL, NBN, and PSTN technologies
Benefits:
We offer a competitive salary and benefits package, including opportunities for career growth and development.
Others:
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers.
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