Strategic Business Developer

1 day ago

Alwar, Rajasthan, India beBeeGrowth Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Strategic Growth Specialist

You will play a pivotal role in the successful deployment of our solutions for clients.

Main Responsibilities and Accountabilities:
  • Client Partnership Building:

Foster long-term relationships with key stakeholders, understanding their objectives and aligning them with our product solutions to drive client success.

Comprehensive Solution Development:

Closely collaborate with clients and pre-sales teams to detail solutioning and prepare clear BRDs explaining process and system workflow and exception scenarios.

Customer Advocacy and Support:

Serve as a trusted advisor, proactively addressing client needs and ensuring adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure client goals are met.

Project Management and Delivery:

Lead implementation projects for systems by collaboratively working with clients, pre-sales teams, and product teams. Drive project management best practices, ensuring delivery within agreed timelines with agreed resources and scope closely monitored.

Data-Driven Insights and Analysis:

Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on analysis.

Customized Client Training and Enablement:

Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.

Project Handover and Customer Feedback:

Manage project handovers, close all points by working with product and support teams. Create customer SOPs for processes that can be used by clients and internally by support. Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

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