Technical Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeField Full time US$ 60,000 - US$ 1,00,000

Job Title: L1 Field Support Engineer in Abudhabi

We are seeking a skilled technical professional to provide support services for end-users across the organization.

Key Responsibilities:

  • Deliver on-site and remote technical assistance for desktops, laptops, printers, and peripherals.
  • Troubleshoot system-related issues (Windows, MS Office, email, etc.).
  • Implement, configure, and upgrade end-user hardware and software according to IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Collaborate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and ensure resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Contribute to IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common issues.

Required Skills and Qualifications:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are desirable.
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Benefits of this Role:

This is an excellent opportunity to develop your technical expertise and work in a dynamic environment. As a member of our team, you will have the chance to grow professionally and contribute to the success of our organization.

About Us:

We are a forward-thinking organization committed to delivering high-quality services to our clients. We value innovation, teamwork, and continuous learning.

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