Reservations Team Member
3 weeks ago
Job Responsibilities:
We are seeking a highly skilled Reservations Executive to join our team at TheSqua. The ideal candidate will have excellent communication and presentation skills, with a proven track record of achieving set revenue targets.
Key Responsibilities:
- To answer the queries of our guests through mail and over the phone, using the best marketing skills to up sell our services.
- Responsible for achieving set revenue targets by maximizing sales along with the team.
- Ensure that customer queries/complaints are addressed in a timely and efficient manner.
- Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.
- Identify sales opportunities and effectively present key features and benefits of our product(s) to secure new business.
- Comply with administration requirements and ensure productive use of all resources to achieve organizational objectives.
- Ensure that all client details are fully completed, including marketing information.
- Stay up-to-date with knowledge of our own and competitors' titles to achieve the requirements of this role.
Eligibility Criteria:
- 3 to 4 years of experience in travel sales (International Process) or reservations.
- Preferably from the Hotel industry.
- Excellent communication and presentation skills.
- High energy levels, good analytical and problem-solving skills, organizing skills, positive attitude.
- Ability to work in rotational shifts, including night shifts.
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