
Facilities Operations Specialist
5 days ago
Key Responsibilities:
- Centralise all logs and requests by streamlining processes and reporting to the relevant stakeholders.
- Provide superior call logging services, including receiving and logging complaints with complete details of the requests.
- Assign unique identity numbers to each request to identify the nature of issues and dispatch them to the appropriate department.
- Monitor progress on each request by coordinating with respective assignees and tracking their response times.
- Ensure feedback is tracked and communicate with requestors to guarantee task closure.
- Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
- Support building engineers in conducting analyses and performing other ad-hoc tasks.
Requirements:
- A minimum of three to five years' experience in facilities management.
- A strong foundation in helpdesk operations and solid working knowledge of occupational health and safety.
- A proven track record of implementing improvement initiatives.
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