Silver Jewelry Brand Customer Service Specialist

3 days ago

Ajmer, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

We are seeking a highly skilled and enthusiastic Customer Support Representative to join our team at Silvish, a fast-growing silver jewelry brand. As a key member of our customer support team, you will be the voice of Silvish for our customers, ensuring their needs are met with empathy and efficiency.

  • Make confirmation calls for address verification on COD/prepaid orders.
  • Manage end-to-end customer support across phone, WhatsApp, email, and social media.
  • Handle returns and exchanges with a customer-first attitude.
  • Collect customer insights and feedback to improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams for smooth order fulfillment and a delightful customer journey.
  • Proactively identify patterns in customer queries and suggest improvements.
Requirements:
  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic individual with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willingsness to work on-site at our office location.
Why This Opportunity is Right for You:
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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