Chief Customer Resolution Specialist

3 days ago


Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 7,20,000

Key Role Summary:

We are seeking a highly skilled professional to join our team and help resolve customer complaints in a timely manner.

The ideal candidate will have strong communication skills, be able to build rapport with customers and colleagues, and have experience managing complaints in a fast-paced environment.

The role involves resolving escalated customer queries, liaising with partners, monitoring complaint trends, and developing new processes to minimize complaints.

Responsibilities include resolving escalated customer queries, liaising with partners, aiming to resolve complaints quickly, working towards agreed SLAs, monitoring trends in complaints, and suggesting improvements on process.

Requirements include a passion for best-in-class customer service, 3+ years of experience handling customer complaints, and fluency in English.

What You Will Do:

  • Resolve escalated customer queries
  • Liaise with partners to agree on solutions and monitor progress
  • Work towards resolving complaints quickly, meeting agreed Service Level Agreements (SLAs)
  • Monitor trends in complaints and suggest improvements to the process
  • Assist the customer service team in handling general customer queries

Our Ideal Candidate:

Has a proven track record of delivering excellent customer service in a fast-paced environment

Is able to work effectively in a team, building rapport with colleagues and customers alike

Has excellent communication and problem-solving skills

Is flexible and adaptable, with the ability to work under pressure



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