
Guest Relations Specialist
2 weeks ago
About Our Role:
We are seeking a dedicated individual to join our team as a Guest Relations Specialist.
As a key member, you will be responsible for delivering exceptional guest experiences at our properties in South and West India, fostering a welcoming atmosphere for all visitors.
Key Responsibilities:
- Provide top-notch customer service to guests throughout their stay.
- Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
- Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
- Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
- Assist with inventory checks and maintain records.
- Support the service of food and beverages to ensure guest satisfaction.
Qualifications/Knowledge/Experience:
- A minimum of 6 months of industrial training or relevant experience in hospitality.
- A pleasant personality and excellent verbal and written communication skills.
- Final-year student or graduate from a Hotel Management program is preferred.
- Flexibility and enthusiasm for traveling across South and West India.
Benefits:
- Competitive compensation package.
- Performance-linked incentives.
- Complimentary accommodation and meals provided by us.
- The opportunity to work at multiple locations across India.
What We Offer: If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity.
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