Guest Experience Coordinator
1 week ago
As a Guest Experience Coordinator, you will be the first point of contact for our clients and visitors. Your role will be to create a professional and engaging experience while representing our brand image.
Key Responsibilities- You will greet and welcome visitors, clients, and prospective buyers, creating a positive first impression.
- You will handle front desk operations, including walk-in inquiries, calls, and appointment scheduling.
- Assist the sales and CRM teams by managing customer interactions, documentation, and follow-ups.
- Provide project-related information to visitors and guide them to the concerned department.
- Coordinate with internal teams to ensure a seamless client experience.
- Manage client feedback, queries, and escalate issues to ensure quick resolution.
- Maintain records of client visits, inquiries, and interactions for reporting purposes.
- Support in organizing site visits, events, and promotional activities.
- Excellent communication and interpersonal skills are essential.
- A pleasant personality, confident, and customer service oriented attitude is required.
- Ability to handle client interactions with professionalism and empathy.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience in real estate, hospitality, or front desk roles is preferred.
- Strong organizational and coordination abilities are necessary.
The ideal candidate will possess a graduate degree in Hospitality, Business Administration, or any discipline. Prior experience as a Guest Relationship Executive or Customer Service Executive is an advantage.
What We Offer- Opportunity to work with a leading real estate brand.
- Exposure to client-facing and customer relationship management roles.
- Growth-oriented work culture with professional training and mentoring.
- A competitive salary and incentives package.
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