Professional Guest Experience Manager

5 days ago


Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Reservation Agent Job Description

We are seeking a skilled professional to join our team and support a leading short-term vacation rental company. This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

  • Main Responsibilities:
    • Process refund requests and resolve billing discrepancies in line with company policies.
    • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
    • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
    • Supervise and mentor a team of professionals, fostering a positive and collaborative work environment.
    • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
    • Ensure adherence to established policies and procedures.
  • Key Competencies:
    • Strong communication skills with a customer-first mindset.
    • Proficiency in property management systems and reservation software.
    • Excellent organizational, multitasking, and leadership abilities.
    • A proactive approach to problem-solving.

Requirements:

  • Skills:
    • Excellent communication skills.
    • Proficiency in Microsoft Office programs (Word, Excel, Outlook).
  • Abilities:
    • Ability to effectively communicate, both orally and in writing.
    • Ability to learn and adapt to new software and tools.

Work Experience:

  • Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
  • Experience working with sales or reservations teams is a bonus.

Benefits:

  • Remote work location: India.
  • Night shift schedule.
  • Competitive salary range: ₹4,00,000 to ₹8,00,000 per year.


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