Front Office Manager

3 days ago


Jamnagar, Gujarat, India ASHIRWAD CLUB RESORT Full time ₹ 1,95,000 per year

Job Overview

The Front Office Manager will oversee all front desk operations, ensuring seamless guest experiences from check-in to check-out. This role requires excellent leadership, communication, and organizational skills to manage the team effectively and maintain high service standards.

Key Responsibilities

  • Supervise, train, and motivate front office staff (receptionists, bell desk, concierge, etc.).
  • Ensure smooth check-in, check-out, and reservation processes.
  • Handle guest complaints, requests, and feedback with professionalism.
  • Manage room allocations, bookings, and coordination with housekeeping and other departments.
  • Monitor front office operations to ensure compliance with hotel policies and standards.
  • Prepare daily, weekly, and monthly front office reports.
  • Control costs while maximizing guest satisfaction and revenue opportunities.
  • Maintain positive guest relations and ensure a welcoming environment.
  • Implement staff schedules, duty rosters, and performance evaluations.
  • Stay updated on hospitality trends and suggest service improvements.

Requirements

  • Bachelor's degree/diploma in Hospitality Management or a related field.
  • Minimum 3–5 years of experience in front office operations (hospitality industry preferred).
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of PMS (Property Management Systems) and MS Office.
  • Ability to work under pressure, multitask, and maintain high service standards.
  • Flexible to work in shifts, including weekends and holidays.

Benefits

  • Competitive salary with performance incentives.
  • Accommodation/meal benefits (if applicable).
  • Career growth and training opportunities.
  • Positive and professional work environment.

Job Types: Permanent, Fresher

Pay: From ₹19,500.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Provident Fund

Experience:

  • FRONT OFFICE MANAGER: 5 years (Required)

Language:

  • HINDI, ENGLISH, GUJARATI (Required)

License/Certification:

  • HOTEL MANAGEMANT CERTIFICATE (Required)

Location:

  • Jamnagar, Gujarat (Required)

Work Location: In person


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