Salesforce Business Process Analyst

3 days ago


Bengaluru, Karnataka, India beBeeAdministrative Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Salesforce Administrator

We are looking for a highly skilled and experienced Salesforce administrator to join our team. As an integral part of a dynamic and rapidly growing work environment, we offer a collaborative and innovative atmosphere that encourages continuous learning and professional growth.

Key Responsibilities:
  • Reviews and understands general business needs and context for software development projects
  • Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
  • Implements enhancements and rolls out new features to Salesforce.com
  • Helps set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
  • Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
  • Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added
  • Handles management between development sandboxes and production Salesforce.com environment
  • Works directly with stakeholders and internal and external developers to plan and implement solutions
  • Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
  • Serves as a subject matter expert (SME) for Salesforce.com
  • Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
  • Develops reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assists with 'train-the-trainer' program, training people in the use of Salesforce.com
  • Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
Requirements:
  • Bachelor's Degree or equivalent related experience in business or technology
  • 3+ or more years as a Salesforce.com administrator
  • Two or more years working with business teams on data migration and cleanup
  • One or more years of project management
  • Strong understanding of Salesforce.com best practices and functionality
  • Proven experience developing Salesforce.com enhancements to support core business processes
  • Experience with Appexchange and Salesforce-to-Salesforce transfers
  • Python and HTML experience strongly desired
  • Excellent technical, business, and people skills
  • Provide high quality support via both telephone and email
  • Well organized and flexible to meet continuously changing priorities and challenges
  • Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
  • Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
  • Excellent project management skills with a sense of urgency
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Experience working with sandbox and production environments to manage/test functional or process changes
  • Demonstrated ability to provide instruction to audiences of varying technical backgrounds
  • Passionate about solving challenges by leveraging database and technology solutions


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