Digital Experience Strategist

24 hours ago

Thiruvananthapuram, Kerala, India beBeeUserExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

At Bajaj Finserv, we strive for greatness in everything we do.

We are a leading financial services company with a diverse range of products and services that cater to the needs of our customers.

Key Responsibilities:
  • Lead user research initiatives to understand customer needs, behaviors, and pain points across our digital ecosystem.
  • Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
  • Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
  • Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
  • Evaluate existing digital journeys and recommend usability and conversion improvements.

We are looking for a skilled User Experience Researcher to join our team. As a UX Researcher, you will be responsible for leading user research initiatives to understand customer needs, behaviors, and pain points across our digital ecosystem.

You will design and execute research studies, translate research findings into actionable insights, and collaborate with cross-functional teams to embed user insights into product roadmaps.

If you have a passion for understanding human behavior and improving digital experiences, we encourage you to apply for this exciting opportunity.

Our team offers a dynamic work environment, opportunities for growth and development, and a chance to work on challenging projects that make a real impact.

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