Senior Leader, Technical Support Excellence

10 hours ago


Thrissur, Kerala, India beBeeCustomerCentric Full time ₹ 1,60,00,000 - ₹ 2,30,00,000
Job Title

Overview

We are seeking an accomplished leader to spearhead the growth and development of a world-class support team. This dynamic role will challenge you to leverage your technical expertise, drive strategic initiatives, and foster a customer-centric culture.

The ideal candidate should possess a strong understanding of SaaS and enterprise technologies, as well as experience in leading high-performing teams. A proven track record in driving process improvements, collaborating with cross-functional teams, and staying up-to-date with industry trends is also essential.

Key Responsibilities:

  1. Develop and execute strategies to enhance customer satisfaction and loyalty.
  2. Lead and manage global teams to ensure exceptional customer experiences.
  3. Collaborate with cross-functional teams to identify and implement process improvements.
  4. Stay current with industry trends and technologies to maintain a competitive edge.

Requirements:

  • Minimum 10-15 years of experience in technical support/customer success.
  • At least 2 years of experience in leading managers.
  • Strong understanding of SaaS and enterprise tech, including APIs, SSO, and integrations.
  • Experience with support tools like Salesforce and Freshworks.

What We Offer:

As a member of our team, you will have opportunities for growth and professional development in a dynamic and collaborative environment. If you are a motivated and results-driven leader who thrives on challenges, we encourage you to apply.



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