Remote Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 1,03,20,808 - ₹ 1,41,39,260

About the Opportunity

We are seeking a dedicated expert to provide remote support for our field teams. This role is critical in ensuring smooth project execution, RTWP mitigation, and effective coordination with on-ground teams.

  • Provide real-time RTWP troubleshooting support during site activities.
  • Login to Nokia OSS for: RTWP logs, lock/unlock radios, parameter checks, and troubleshooting commands.
  • Guide crews to resolve RTWP imbalance, PIM issues, and uplink interference.
  • Support R&M troubleshooting – radios, baseband, RET, fiber, MW, and RF jumpers.
  • Coordinate with Carrier Switch team for software load, commissioning, and integration.
  • Monitor KPIs post-commissioning to validate site stability and performance.

Key Technical Expertise:

  • Strong knowledge of 4G LTE & 5G NR technologies.
  • Proficiency with Nokia OSS operations.
  • Expertise in RTWP/PIM troubleshooting and external interference mitigation.
  • Hands-on experience with RET troubleshooting, RF paths, microwave links, and fiber.

Required Skills and Qualifications:

  • Proficiency in MS Excel, PowerPoint, Google Earth for reporting.
  • Strong English communication skills (spoken & written).
  • Excellent problem-solving, coordination, and documentation abilities.

Additional Benefits:

  • Familiarity with spectrum analyzers and filters for interference hunting.
  • Exposure to multi-vendor environments (Ericsson, Samsung, etc.).
  • Prior experience in NOC or operator environments.

This role ensures our crews receive strong remote support during troubleshooting, commissioning, and project activities. You'll be at the heart of ensuring stable, high-performing sites across the network.

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