
Senior Technical Support Specialist
11 hours ago
We are seeking a highly skilled technical professional to fill the role of Technical Support Specialist. This individual will be responsible for delivering top-notch technical support and troubleshooting assistance to our clients and users.
As a key member of our support team, your daily tasks will include:
- Diagnosing and resolving issues related to software and hardware
- Providing timely and effective solutions to ensure high levels of customer satisfaction
- Maintaining and updating technical documentation to ensure accurate information is available to all teams
- Collaborating with other teams to resolve complex issues and provide feedback to improve product performance
To succeed in this role, you must possess strong technical support and troubleshooting skills. You should have knowledge of software and hardware systems, as well as proficiency in diagnosing and resolving technical issues.
In addition, you should have excellent communication and interpersonal skills, with the ability to maintain and update technical documentation. Experience in collaboration and feedback provision is also essential.
You must hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in the mobile technology industry is a plus.
About UsWe specialize in digital advertising campaigns and user acquisition for mobile payments, VAS, and DCB. Our focus is on minimizing user acquisition risks, offering a turn-key solution to advertise products and services globally.
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