Customer Service Operations Manager

2 days ago


Kolkata, West Bengal, India Demographic HR Services Full time

We are seeking a highly skilled Customer Service Team Lead to join our team at Demographic HR Services.

This is an exciting opportunity for someone who is passionate about customer service and leadership.

The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction
  • Develop and implement customer service strategies to improve customer engagement
  • Provide coaching and training to team members to enhance their skills and performance
  • Monitor and report on customer feedback and suggestions for improvement

Requirements:

  • Minimum 2 years of experience in customer service or a related field
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing circumstances

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working hours and remote work options
  • A supportive and collaborative team environment


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