US Customer Service Manager
2 weeks ago
Join Our Team at Staffingly, Inc. Job Title: US Voice Process - Customer Service Manager Location: Hyderabad, Noida or Pune Shift Timings: INDIA NIGHT SHIFT (5.30PM IST_2.30AM IST) Job Description: The ideal candidate will be adept at multitasking and possess a strong understanding of healthcare workflows to ensure seamless integration with client operations. Key Responsibilities: Appointment Scheduling: Handle booking, cancellations, rescheduling, and follow-ups to maintain an organized patient flow. Telemedicine Support: Assist with virtual appointment setup, resolve technical issues, and onboard patients for telehealth consultations. Staff Monitoring: Monitor, guide, and support staff to ensure high-quality service delivery and adherence to company policies. Client Communication: Maintain regular communication with clients, address their concerns, and ensure service satisfaction. Employee Handling: Effectively manage employee concerns, promote a positive work environment, and ensure adherence to company policies. Escalation Matrix: Develop and follow an escalation matrix to resolve complex issues promptly and ensure a smooth workflow. Performance Metrics & Reporting: Track and analyze team performance metrics, generate reports, and implement strategies to improve efficiency and patient satisfaction. Training & Quality Assurance: Provide training for new hires, conduct regular quality checks, and ensure adherence to healthcare compliance standards. Benefits Provident Fund contributions for financial security. Overtime and holiday pay for additional hours worked. On-site benefits, including travel allowances and meals. Referral and birthday bonuses as tokens of appreciation. Night shift allowances for evening and overnight work. Recognition programs, such as "Employee of the Month," to celebrate achievements. Why Join Staffingly, Inc.? At Staffingly, Inc. , you will become part of a mission-driven organization dedicated to transforming healthcare operations. We provide a supportive, innovative environment where your expertise will make a meaningful difference. Learn more about how we are changing healthcare operations: Join Staffingly, Inc.'s WhatsApp Channel for job updates: At Staffingly, Inc., we are reshaping the healthcare industry by providing innovative outsourcing solutions to healthcare providers. Through our Virtual Medical Assistant (VMA) services, we support practices in streamlining administrative tasks, addressing staffing challenges, and focusing on exceptional patient care. Our VMAs specialize in insurance verification, prior authorization, medical billing and coding, EHR management, and telemedicine support. They deliver unparalleled operational efficiency while maintaining the highest standards of compliance and care. If you are a dedicated professional with healthcare experience, join us in revolutionizing healthcare delivery.
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Customer Service Manager
20 hours ago
Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full timeFreelancer Narendra Nath Biswas is seeking a Customer Service Manager to manage customer inquiries and provide timely responses to ensure customer satisfaction. The ideal candidate will have excellent verbal and written communication skills in English and Hindi.Responsibilities:Manage customer inquiries and respond in a timely mannerResolve customer...
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Customer Service
3 weeks ago
Kolkata, West Bengal, India CompuPlus International Inc Full timeJob DescriptionDescriptionWe are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an entry-level position suitable for candidates with 0-1 years of experience in the customer service field. The ideal candidate will have a passion for helping others and the ability to communicate...
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Customer Service Associate
3 weeks ago
Kolkata, West Bengal, India 3 steps aviation Full timeResponsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested...
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Customer Service Executive
3 days ago
Kolkata, West Bengal, India Ananta Resource Management Full timeJob Summary: Ananta Resource Management seeks a skilled Customer Service Executive to enhance customer relationships and drive business growth.We are looking for an individual with excellent communication skills, who can effectively manage and resolve customer concerns, while identifying new sales opportunities.The ideal candidate will have experience in...
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Customer Service Representative
2 days ago
Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full timeFreelancer Narendra Nath Biswas is seeking an enthusiastic and motivated Customer Service Representative to join our team. This entry-level role is perfect for freshers looking to start their career in customer service.">You will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your key...
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Customer Service Operations Manager
7 days ago
Kolkata, West Bengal, India Demographic HR Services Full timeWe are seeking a highly skilled Customer Service Team Lead to join our team at Demographic HR Services. This is an exciting opportunity for someone who is passionate about customer service and leadership.The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent...
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Customer Service Executive
3 weeks ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeTRAVEL PROCESS EXECUTIVEABOUT THE JOB:Experience -minimum 6months to 1 yrs in an International Inbound Process.Salary-18k to22k +incentives up to1 lakh/month.Role Description1.This is a full-time on-site role for a customer care executive .2Rresponsible for providing excellent customer support to US based customer for travel process.3.Ensuring customer...
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Global Employer Services Specialist
4 days ago
Kolkata, West Bengal, India RSM US LLP Full timeRSM US LLP offers a competitive benefits and compensation package for all our people. As a Global Employer Services Senior Associate, you will be responsible for delivering high-quality services to our clients while maintaining a strong understanding of tax codes, regulations, and case law.Required Skills and QualificationsA Bachelor's degree in Accounting...
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Customer Service Representative
20 hours ago
Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full timeAbout Freelancer Narendra Nath BiswasWe are a dynamic organization looking for a skilled Customer Support Executive to join our team in India. As a customer-focused individual, you will be the first point of contact for customers, providing exceptional support and resolving their issues efficiently.Key Responsibilities:Responding to customer inquiries via...
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Customer Service Representative
1 day ago
Kolkata, West Bengal, India Webvio Technologies Pvt. Ltd. Full timeCompany OverviewWebvio Technologies Pvt. Ltd. is a leading company in the industry, committed to delivering exceptional customer experiences.Job SummaryWe are seeking an experienced Customer Care Specialist to join our team. As a US Inbound Ticketing Expert, you will be responsible for handling incoming phone calls, identifying and assessing customer needs,...
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Customer Service Coordinator
2 weeks ago
Kolkata, West Bengal, India Protium Full timeProtium: The Company We are a full-service FinTech start up working to re-engineer the credit business in India using Data Science and Technology: · Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through...
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Customer Service Executive
15 hours ago
Kolkata, West Bengal, India Bengal Institute Of Business Studies Full timeAre you passionate about delivering exceptional customer service?Bengal Institute of Business Studies is seeking a highly motivated and organised Front Office Executive to join our team.In this role, you will be responsible for managing our reception or front desk at our head office, ensuring a seamless experience for our customers and visitors.Manage the...
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Virtual Customer Service
2 weeks ago
Kolkata, West Bengal, India ADCI - West Bengal Full timeRole: VirtualCustomer Service AssociateJob Type: Seasonal/FulltimeLocation: Work from home in (Kolkata, West Bengal), IndiaOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll...
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Customer Service Representative
7 days ago
Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full time**About Freelancer Narendra Nath Biswas**We are a leading organization that provides exceptional customer service to our clients. As a Customer Service Executive, you will play a crucial role in ensuring that our customers have a positive experience with our products and services.Responsibilities:Respond to customer inquiries and provide accurate information...
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Customer Service Professional
2 days ago
Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full timeCompany Overview">Freelancer Narendra Nath Biswas is a leading organization that values customer satisfaction and excellence in service delivery. Our team is committed to providing top-notch support to our clients, and we are seeking a skilled Customer Service Executive to join our ranks.Job Description">We are looking for an exceptional individual who can...
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Customer Service Executive
3 weeks ago
Kolkata, West Bengal, India Fitbasix Full timeWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
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Customer Service Specialist
4 days ago
Kolkata, West Bengal, India RFS Business Solutions Pvt Ltd Full timeJob description Requirements: Pay: ₹15,000.00 - ₹35,000.00 per month Fluent in English (spoken & written) Minimum 3 years of experience handling US customers Must be punctual and have a strong commitment to attendance (No absences) Must be able to work night shifts 11:30PM to 8:30AM (One Way transportation provided) WORK FROM OFFICE Minimum education...
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Customer Service Representative
1 day ago
Kolkata, West Bengal, India Teleperformance Global Services Private Limited Full timeAbout UsTeleperformance Global Services Private Limited is a global leader in customer experience management. We deliver exceptional customer experiences through our expertise in voice, non-voice, and back-office operations.Job SummaryWe are seeking highly skilled and dedicated professionals to join our team as Customer Service Representatives - Voice. This...
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Team Management Position
6 days ago
Kolkata, West Bengal, India Demographic HR Services Full timeAbout This Opportunity: We're excited to offer a unique opportunity for a Team Leader to join our Customer Service team at Demographic HR Services. As a key member of our leadership team, you will play a vital role in driving customer satisfaction and employee engagement in our international voice process.The Ideal Candidate: We're looking for a seasoned...
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Global Employer Services Expert
1 day ago
Kolkata, West Bengal, India RSM US LLP Full timeRSM US LLP provides professional services to the middle market globally. Our purpose is to empower our clients and people to realize their full potential. In this role, you will prepare and review tax returns, tax equalizations, and other global compensation.You will focus on two core concepts: your technical & quality expertise, and delivering excellent...