Customer Service
2 weeks ago
Description
We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an entry-level position suitable for candidates with 0-1 years of experience in the customer service field. The ideal candidate will have a passion for helping others and the ability to communicate effectively. If you are looking to kickstart your career in customer service and are eager to learn, we encourage you to apply.
Responsibilities
- Assist customers with inquiries via phone, email, and chat
- Provide accurate and timely information regarding products and services
- Resolve customer complaints and issues in a professional manner
- Maintain a positive attitude towards customers at all times
- Document customer interactions and feedback in the CRM system
- Collaborate with team members to improve customer service processes
- Follow up with customers to ensure satisfaction and provide further assistance
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi
- Basic proficiency in using computers and customer service software
- Ability to handle customer complaints with empathy and professionalism
- Strong problem-solving skills and attention to detail
- Capability to work in a fast-paced environment and manage time effectively
- Willingness to learn and adapt to new tools and technologies
- Basic knowledge of customer service principles and practices
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