Customer Service Specialist

3 weeks ago


Kolkata, West Bengal, India RFS Business Solutions Pvt Ltd Full time

Job description

Requirements:

Pay: ₹15,000.00 - ₹35,000.00 per month

Fluent in English (spoken & written)

Minimum 3 years of experience handling US customers

Must be punctual and have a strong commitment to attendance (No absences)

Must be able to work night shifts 11:30PM to 8:30AM (One Way transportation provided)

WORK FROM OFFICE

Minimum education qualification: Graduation

Responsibilities:

Handle customer inquiries, complaints, and support requests via phone, email, or chat.

Provide professional and empathetic customer service to US-based clients.

Maintain accurate records of customer interactions and follow up as needed.

Work efficiently within the given KPIs (response time, resolution rate, customer satisfaction).



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