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Customer Service Representative

7 days ago

Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full time

About Freelancer Narendra Nath Biswas

We are a dynamic organization looking for a skilled Customer Support Executive to join our team in India. As a customer-focused individual, you will be the first point of contact for customers, providing exceptional support and resolving their issues efficiently.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolving customer complaints and issues effectively and efficiently.
  • Maintaining accurate records of customer interactions and transactions.
  • Providing product and service information to customers as needed.
  • Collaborating with other team members to improve customer service processes and procedures.

Requirements:

  • Excellent communication skills in English and Hindi (or regional language) both verbal and written.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Proficiency in using customer support software and tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Basic computer skills and familiarity with MS Office Suite.

Benefits

At Freelancer Narendra Nath Biswas, we offer a range of benefits to support your growth and well-being. These include access to cutting-edge technology, opportunities for training and development, and a collaborative work environment that encourages teamwork and innovation.