Customer Service Associate

7 days ago


Kolkata, West Bengal, India Wipro Full time

At Wipro, we are committed to delivering exceptional customer experiences through innovative solutions and technologies.

Job Summary

We are seeking a highly motivated and experienced Customer Service Associate - Chat Operations to join our team. As a key member of our customer service team, you will be responsible for providing top-notch customer support through chat channels.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a dynamic environment. You will be expected to respond to customer inquiries in a timely and professional manner, while also maintaining accurate records of all interactions.

  • Respond to customer inquiries via chat
  • Maintain accurate records of all interactions
  • Provide excellent customer service

Key Responsibilities

Your primary responsibilities will include:

  • Providing customer service via chat channels
  • Responding to customer inquiries in a timely and professional manner
  • Maintaining accurate records of all interactions

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Strong background in customer service
  • Excellent written and verbal communication skills
  • Ability to work in a dynamic environment
  • Familiarity with customer service software and systems

What We Offer

In addition to competitive compensation and benefits, we offer a dynamic and supportive work environment that fosters growth and development.



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