
Operations Manager Role
2 weeks ago
Job Summary
An Operations Team Lead role has become available, offering the opportunity to drive departmental efficiency and effectiveness.
- Mentor team members, providing ongoing performance feedback and ensuring they possess a high level of functional and technical expertise in handling tasks.
- Monitor, drive, and record team performance results, demonstrating proactive coaching skills.
- Support across departments by sharing information and expertise where required.
- Identify training needs within the team and provide necessary feedback for these needs to be addressed appropriately.
- Stay up-to-date with relevant FCA regulation training.
- Maintain knowledge regarding products, procedures, service, systems, and frameworks.
Responsibilities
- Contribute to staff development and achievement of department service level targets.
- Make informed decisions that benefit the department.
- Demonstrate role model behaviors.
- Apply people management skills.
- Develop an approachable nature.
- Build and maintain positive relationships with customers, colleagues, and management.
- Display a professional customer-focused outlook, with a passion for delivering high-level customer service.
- Be flexible and adaptable to role requirements.
Requirements
- A positive attitude towards developing staff and achieving department service level targets.
- Decision-making capabilities.
- People management skills.
- An approachable nature.
- The ability to build and maintain positive relationships with all stakeholders.
- A professional customer-focused outlook with a passion for delivering high-level customer service.
- Excellent communication skills.
- Graduate or Postgraduate qualification.
- Team handling skills with 2+ years of experience.
- Operations experience, including shrinkage, attrition, productivity, SLA management.
- International experience is mandatory.
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