Operations Manager Role

2 weeks ago


Pune, Maharashtra, India beBeeOperations Full time ₹ 16,20,000 - ₹ 19,95,000

Job Summary

An Operations Team Lead role has become available, offering the opportunity to drive departmental efficiency and effectiveness.

  • Mentor team members, providing ongoing performance feedback and ensuring they possess a high level of functional and technical expertise in handling tasks.
  • Monitor, drive, and record team performance results, demonstrating proactive coaching skills.
  • Support across departments by sharing information and expertise where required.
  • Identify training needs within the team and provide necessary feedback for these needs to be addressed appropriately.
  • Stay up-to-date with relevant FCA regulation training.
  • Maintain knowledge regarding products, procedures, service, systems, and frameworks.

Responsibilities

  • Contribute to staff development and achievement of department service level targets.
  • Make informed decisions that benefit the department.
  • Demonstrate role model behaviors.
  • Apply people management skills.
  • Develop an approachable nature.
  • Build and maintain positive relationships with customers, colleagues, and management.
  • Display a professional customer-focused outlook, with a passion for delivering high-level customer service.
  • Be flexible and adaptable to role requirements.

Requirements

  • A positive attitude towards developing staff and achieving department service level targets.
  • Decision-making capabilities.
  • People management skills.
  • An approachable nature.
  • The ability to build and maintain positive relationships with all stakeholders.
  • A professional customer-focused outlook with a passion for delivering high-level customer service.
  • Excellent communication skills.
  • Graduate or Postgraduate qualification.
  • Team handling skills with 2+ years of experience.
  • Operations experience, including shrinkage, attrition, productivity, SLA management.
  • International experience is mandatory.


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