IT Operations Leadership Role

2 days ago

Pune, Maharashtra, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Opportunity:

The IT Operations Lead will be responsible for overseeing the planning, execution, and management of IT programs and projects. This individual will lead cross-functional teams, foster collaboration, and manage stakeholder relationships.

Key Responsibilities:

  • Lead and manage day-to-day IT operations to ensure reliable performance and efficiency of systems.
  • Oversee IT maintenance, troubleshooting, and enhancements to minimize downtime and improve user experience.
  • Establish and lead a Project Management Office (PMO) to oversee planning, execution, and delivery of IT projects.
  • Design and implement quality control standards across IT operations.
  • Manage helpdesk operations, ticketing systems, and ensure service delivery meets SLAs.
  • Collaborate with technical teams, executives, and end-users effectively through excellent verbal and written communication skills.

Essential Skills and Qualifications:

  • 12 years of experience in Program Management or Operations Management with exposure to Banking/NBFC sector.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proficiency in enterprise tools like Active Directory, Microsoft 365 Suite, SQL databases, and monitoring tools.
  • Familiarity with automation tools like Ansible, Kubernetes, or Docker for improving operational efficiencies.
  • Understanding of scripting languages like Python or PowerShell to automate tasks and improve system management.

Required Skills and Abilities:

  • Program Management: expertise in planning, executing, and managing IT programs and projects.
  • Quality Assurance: proven ability to design and implement quality control standards across IT operations.
  • IT Service & Support: in-depth knowledge of ITIL practices, including Incident Management, Problem Management, and Change Management.
  • Leadership & Collaboration: proven ability to lead cross-functional teams, foster collaboration, and manage stakeholder relationships.

PREFERRED CERTIFICATIONS:

  • ITIL Certification (IT Service Management).
  • PMP/PRINCE2 (Project Management).
  • ISO 27001 (Information Security Management Systems).

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