
Operations Leadership Role
18 hours ago
Job Overview:
The Operations Leadership role is responsible for overseeing the day-to-day operations of a business, ensuring seamless execution and customer satisfaction. This position plays a pivotal role in driving operational efficiency, productivity, and profitability.
- This leader owns the customer experience from project inception to delivery, guaranteeing high-quality services that meet or exceed client expectations.
- They serve as the highest point of escalation for regional issues, resolving them within committed timelines while maintaining strong relationships with stakeholders.
- This leader coordinates with cross-functional teams to facilitate swift issue resolution, leveraging expertise across departments to drive success.
- Empowers team members through hiring, training, and process adherence, fostering a culture of excellence and continuous improvement.
- E nsures standardized customer experiences by adhering to defined processes and SOPs, promoting consistency and reliability.
- Drives customer onboarding timeline adherence, overall CSAT score improvement, and quicker escalation resolution, demonstrating a customer-centric approach.
Required Skills and Expertise:
- Preferred education: NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools.
- 7-12 years of work experience in startups or similar industries, with direct team reporting experience.
- Excellent written and oral communication skills, strong attention to detail, and analytical abilities.
- Able to thrive in fast-paced startup environments, managing strategic alliances and business partnerships to achieve maximum project reach.
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