Operations Management Role

4 days ago


Pune, Maharashtra, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Operations Manager Job Description

We are looking for a skilled and experienced Operations Manager to join our team.

  • To lead and manage day-to-day operations, ensuring smooth workflow and high service quality.
  • To coach and develop team members in achieving functional and technical expertise.

Key Responsibilities:

- Drive performance results by monitoring progress and identifying areas for improvement.

- Foster cross-functional collaboration by sharing information and expertise across departments.

- Identify training needs within the team and provide relevant feedback.

- Maintain knowledge of products, procedures, services, systems, and frameworks.

- Support change and continuous improvements across the department.

Requirements:

- Positive attitude towards developing staff and achieving service targets.

- Strong decision-making capabilities.

- Excellent people management skills.

- Ability to build and maintain positive relationships with colleagues and management.

- Professional and proactive customer-focused outlook.

- Flexible approach to working and willingness to adapt to the role.

- Excellent knowledge of relevant processes and regulatory requirements.

- Ability to read, write, and speak English fluently.

Preferred Requirements:

- Knowledge and experience of the pet insurance industry.

- Experience in claims/bpo and vet background.

- Previous experience working within financial services.

Relevant Experience:

  1. 3+ years of voice/non-voice insurance experience (P&C, Life and pensions, motor insurance, health insurance).
  2. Currently working as an Assistant Manager.
  3. Graduate degree required.
  4. Excellent communication skills.
  5. Team handling skills (2+ years experience).
  6. Operations experience (shrinkage, attrition, productivity, SLA management).
  7. International experience mandatory.


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