
Senior IT Help Desk Technician
1 week ago
About our organization is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries.
We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.
The role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across the organization.
- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
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