Help Desk Specialist

2 days ago


Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000
Support Expert Wanted

SchoolCues is an innovative K-12 EdTech SaaS company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology.

We are looking for a Support Expert who's passionate about solving problems, advocating for users, and helping our customers succeed.

Responsibilities
  • Provide exceptional support to educators, school administrators, and tech coordinators via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications with strong problem-solving skills
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Analyze recurring issues and trends to improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users
Qualifications
  • 5–6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong communication skills and the ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Empathy, patience, and a true customer-first mindset


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