Expert IT Device Support Technician

1 week ago


Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 16,00,000
Job Overview

We are seeking an experienced IT professional to join our technical support team as a IT Help Desk Specialist Level 2. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

Main Responsibilities:
  • Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Key Skills:
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.


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