Level 2 Support Specialist

1 week ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 21,00,000
Job Title: Technical Support Engineer

We are seeking skilled technical support engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

Our ideal candidate will troubleshoot complex issues, guide junior technicians, and drive successful migrations while ensuring best-practice IT asset management and preventive maintenance.

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Administer user lifecycle, group policies, authentication issues, and conditional access troubleshooting in on-prem AD and Azure AD.
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
  • Partner with engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.
Requirements:
  • 4+ years in IT support, including at least 2 years in a technical support role.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management platforms and ITSM/ticketing systems.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.
Key Qualifications:
  • Microsoft Certified: Azure Administrator or equivalent experience.
  • CISSP or CompTIA Security+ certification desirable.

  • Customer Support Specialist

    2 weeks ago

    Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Support SpecialistThis role involves providing high-level customer support, ensuring timely issue resolution, and maintaining a positive customer experience.Key Responsibilities:Respond to customer inquiries and concerns in a professional and courteous mannerCollaborate with cross-functional teams to resolve complex issuesDevelop and maintain...

  • System Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: System Support SpecialistThis is a full-time role requiring relocation to Dubai. We are seeking a skilled and proactive system support specialist to ensure the smooth functioning, maintenance, and enhancement of enterprise-grade applications.Key Responsibilities:Ensure business continuity of enterprise applications.L1 Support: Monitor systems,...

  • Java Application Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeJavaSupport Full time ₹ 12,00,000 - ₹ 16,00,000

    Java Application Support SpecialistWe are seeking a highly skilled and experienced Java Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing level 2/3 application support for Java-based enterprise applications.In this role, you will perform root cause analysis, issue resolution, and...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityThis is a full-time on-site position for a Support Specialist, based in Vapi.The Support Specialist will be responsible for providing technical assistance and troubleshooting support to clients and users. Daily tasks include analyzing and resolving issues related to software and hardware, delivering timely and effective solutions, and ensuring...

  • IT Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: IT Support SpecialistAt our organization, we are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support and services to our employees.Key Responsibilities:Logging IT issues through various channels, including phone, email, chat, and web portal.Resolving...

  • Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Our organization is seeking experienced technical professionals to join its support team as a Support Specialist.The ideal candidate will have strong technical skills, excellent troubleshooting abilities, and a customer-focused approach.Responsibilities include:Providing advanced technical support to customers, resolving complex issues, and ensuring high...

  • Progress OpenEdge Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    We are currently seeking a dedicated Technical Support Specialist to provide top-notch assistance for applications built on Progress OpenEdge.Key Responsibilities:Offer Level 2 and 3 support for applications developed using Progress OpenEdge.Continuously monitor application performance and guarantee system availability.Analyze and resolve incidents, service...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeTechnical Full time US$ 60,000 - US$ 80,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and organized Technical Support Specialist to join our team. This role will be responsible for providing top-notch support to clients, ensuring their technical issues are resolved efficiently.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to...

  • Technical Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues. Your key responsibility will be to interact with customers via phone, email, and chat services to resolve support incidents efficiently.Key Responsibilities:Resolve customer support incidents within designated service level...

  • Cloud Support Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Cloud Support SpecialistJob Description:Inspire Brands is a leading company in the restaurant industry, driving digital transformation and operational efficiency. Our technology hub, located in Hyderabad, India, is at the forefront of innovation and product development for our organization and its distinct brands.We are seeking a highly skilled...