Help Desk Specialist

1 week ago

Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Help Desk Specialist Role

The Mobility Support Hub is a centralized support point that bridges the gap between employee needs and technical solutions.

It's the first point of contact for users facing issues with technology, software, or services.

We are seeking a skilled Help Desk Specialist to fill this role.

Key Responsibilities:
  • Handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets.
  • Provide end-to-end Technical and general support resolution to the end user.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
Requirements:
  • A Portuguese/Spanish & English-speaking candidate is required.
  • Willingness to work in 24/7 rotational shifts is essential.
  • Extremely organized with an appreciation for process and documentation.
  • A team player who thrives in a kind and collaborative environment.
Skill Set & Qualifications:
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
  • Identification, prioritization and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with the specified SLA.

Benefits include Flexible Holiday Policy, Hybrid Working Options, Life & Medical Insurance.

Application Process:

Applicants should share their resume with the hiring manager.

Interview Process:

  • Technical Round.
  • Operations Round.
  • HRBP Round – Salary discussion & Cultural fitment check.

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