Life & Annuity Operations Manager

3 weeks ago

Noida, Uttar Pradesh, India exl Full time

Job Overview

The Senior Assistant Vice President for Life & Annuity Operations will oversee the daily operations and management of the Life & Annuity team. This role requires strong leadership skills, with experience managing teams of professionals.

Key Responsibilities:

  • Oversee the day-to-day operations of the Life & Annuity team, including transaction processing, customer service, and quality control.
  • Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements.
  • Develop and implement operational policies and procedures to improve efficiency and streamline processes.
  • Work closely with the team and leadership of Life & Annuity Operations to develop and implement strategic plans to achieve departmental goals and objectives.
  • Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions.
  • Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations.
  • Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met.
  • Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies.

Requirements:

  • Bachelor's degree in business administration, finance, or a related field.
  • Minimum of 10-12 years of experience in operations, with a focus on Life & Annuity or similar products.
  • Strong leadership skills, with experience managing teams of professionals.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
  • Demonstrated ability to analyze and interpret data to drive business decisions.
  • Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Knowledge of Life & Annuity products and regulations, as well as experience working with Life & Annuity platforms and systems.

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