Customer Engagement Specialist

6 hours ago

Noida, Uttar Pradesh, India beBeeCustomerEngagement Full time ₹ 10,00,000 - ₹ 20,00,000
Job Title: Customer Engagement Specialist

We are seeking a highly motivated and customer-focused Customer Engagement Specialist to join our team. As a Tele Caller, you will be responsible for establishing strong relationships with potential customers through outbound calls, promoting financial products, and addressing their needs and concerns.

This is an excellent opportunity to build a rewarding career in sales, working closely with customers to understand their financial requirements and providing personalized solutions.

Responsibilities:

  • Reach out to potential customers via cold calling, utilizing lead lists to generate interest in our financial products.
  • Clearly articulate the details of various financial products, explaining features, interest rates, eligibility criteria, and repayment terms.
  • Assess customer needs and financial profiles to determine suitability for specific products and identify potential leads.
  • Persuade customers to apply for desired financial products by addressing their concerns and highlighting benefits.
  • Maintain accurate customer information in the CRM system, logging call details, and updating lead status.
  • Ensure all sales activities comply with regulatory guidelines and company policies regarding customer communication and data privacy.

Requirements:

  • Excellent communication skills: Ability to clearly explain complex financial products and engage with customers effectively.
  • Persuasive selling skills: Confidence to present products convincingly and overcome customer objections.
  • Active listening skills: Understanding customer needs and concerns to tailor sales pitches accordingly.
  • Knowledge of financial products: Thorough understanding of various financial products, their terms and conditions, and market trends.
  • CRM proficiency: Familiarity with customer relationship management software to manage leads and customer interactions.

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