Hospitality Customer Engagement Specialist

23 hours ago


Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 72,000 - ₹ 1,44,000
Customer Service Representative Job Opportunity

Job Summary:

We are seeking a highly motivated and customer-focused individual to drive lead generation and customer onboarding for our properties.

Key Responsibilities:

  1. Make outbound calls to prospective leads and inquiries from various sources, including online platforms, referrals, and campaigns.
  2. Identify potential paying guests based on their accommodation needs.
  3. Effectively communicate Vizima's offerings, pricing, and benefits.
  4. Follow up with leads through calls, WhatsApp, and email to maintain engagement and push toward conversion.
  5. Schedule site visits or virtual tours as needed.
  6. Maintain accurate records of customer interactions and conversion status using CRM tools or internal systems.
  7. Support the onboarding process once the lead confirms booking.
  8. Provide exceptional customer service and resolve queries promptly.

Requirements:

  • 1-2 years of experience in telecalling, customer service, or inside sales, preferably in hospitality or real estate.
  • Excellent communication and interpersonal skills, with fluency in Hindi and English preferred.
  • Strong convincing and negotiation abilities.
  • Ability to work with targets and under pressure.
  • Basic knowledge of CRM tools or spreadsheets is a plus.


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