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Customer Service Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

A skilled Customer Service Specialist is needed to ensure client satisfaction and maintain relationships with existing clients.

Key Responsibilities:

  • Deliver prompt responses to all service requests within assigned regions
  • Collaborate with the customer service team to manage client relationships
  • Ensure quality of service by adhering to company standards and policies
  • Prepare and deliver training materials to enhance customer understanding and adoption of our products

Required Skills:

  • Experience working with Lenel/CCure/AMAG/Gallagher systems or similar technologies
  • Customer-centric approach with strong problem-solving and communication skills

Job Summary:

We are seeking a Customer Service Specialist to join our team. This role is responsible for ensuring client satisfaction and managing relations with existing clients.

Main Objectives:

  • Evaluate and address client concerns in a timely and professional manner
  • Maintain relationships with existing clients and identify opportunities to generate revenue
  • Provide exceptional customer service by troubleshooting, solving problems, and completing routine preventive maintenance according to company standards and policies
  • Stay up-to-date on product knowledge and technology to improve abilities and provide effective solutions