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Personalized Life Solutions Specialist
2 weeks ago
Transform Lives with Us
About the RoleWe're seeking a dedicated professional to join our team as a Lifestyle Manager. In this role, you'll have the opportunity to make a meaningful impact in people's lives by providing personalized support and solutions.
Your primary responsibility will be to onboard customers onto our ecosystem of services, ensuring they receive the best possible experience. This involves understanding their unique needs, explaining how we can help, and handholding them through the onboarding process.
You'll also be responsible for deploying solutions that meet customer requirements, working closely with our partner ecosystem to deliver high-quality results. Additionally, you'll oversee the quality of work done by partners, providing valuable feedback to improve our services.
Key Responsibilities:- Customer Onboarding:
- Understand the prevailing context in a customer's life with respect to the services provided.
- Explain how we can help ease the customer's life by delivering these services in a transformative manner.
- Handhold & onboard the customer seamlessly onto our ecosystem of services.
- Solution Deployment:
- Define & agree upon the interventions needed for fulfilling the customer's requirements.
- Deploy a set of trained domestic helps at the household to take care of the day-to-day chores, & undertake periodic supervision of their work.
- Assign errands to the Operations Associates and monitor them for completion to the family's satisfaction.
- Partner Management:
- Work with our central partner ecosystem to deploy solutions at the customer's household and fulfill any new requirements from time to time.
- Onboard and work with a local set of quality partners in the immediate vicinity of the customer's location to bring about greater efficiency.
- Oversee the quality of work done by the partners and provide valuable feedback to our Partnership teams on the same.
- Candidate with Hospitality background
- Candidate with Event management, language and intercultural communication background
- Passionate about making a positive impact
- Excited about working in a dynamic environment
- Self-motivated & loves taking initiative
- Growth mindset, focused on improving business outcomes
- Able to hustle, loves being out on the ground, & willing to get hands dirty
- Embraces ambiguity & uncertainty
- Focused on problem-solving, has a solution-oriented mindset
- Hard-working, able to work for long hours
- Excellent team player
- Ability to multitask on multiple projects at the same time
- Ability to handle pressure and failure
As a Lifestyle Manager, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge. You'll also be part of a collaborative and supportive team that values your contributions and well-being.
In this role, you'll have the chance to make a meaningful difference in people's lives while working in a dynamic and fast-paced environment.
Join Our Team