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Smart Energy Solutions Specialist

2 weeks ago

Kollam, Kerala, India beBeeSolutionsProvider Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description:

As a Technical Service Engineer, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to ensure the smooth installation and maintenance of our innovative Smart Energy solutions.

Key Responsibilities:

  • Provide expert technical assistance via phone calls and emails to resolve customer inquiries and concerns.
  • Conduct remote and on-site troubleshooting for inverters, including defect analysis and replacement.
  • Collaborate with cross-functional teams to collect and analyze after-sales support data, identifying areas for improvement.
  • Develop and implement effective solutions to enhance customer satisfaction and loyalty.
Requirements:

To excel in this role, you must possess:

  • A Bachelor's degree or above in Electronics and Electrical Engineering or a related field.
  • A minimum of 5 years of experience in the solar industry, with a strong focus on technical service and support.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Fluency in English and strong analytical skills.
What We Offer:

We are committed to providing a comprehensive benefits package that includes:

  • A competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About Us:

Our company is a leading provider of renewable energy solutions, dedicated to creating a sustainable future for generations to come. With a strong commitment to innovation and customer satisfaction, we continue to push the boundaries of what is possible in the solar industry.