Highly Skilled Application Support Specialist

3 weeks ago


Delhi, Delhi, India Trigyn Technologies Full time

Job Description:

Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.

Key Responsibilities:

  • Analyze application data to assess performance and uncover problems.
  • Work in team environment to complete all testing activities according to schedule.
  • Coordinate resolutions with development team and project managers.
  • Complete root cause analysis of defects.
  • Monitor data processing, quality assurance, and development activities.
  • Troubleshoot and resolve application issues escalated from end users.
  • Process large batches of data on daily and weekly basis.
  • Conduct user regression and other tests on products and components.
  • Open and document defect tickets.
  • Participate in daily, weekly, and bi-monthly status meetings.
  • Complete testing on code releases to ensure quality.
  • Develop scripts for consistent testing team wide.
  • Work with development team to assess issues and test for solutions.
  • Integrate application software and hardware configuration changes.
  • Support company users with troubleshooting assistance.
  • Effectively resolve first line application queries.
  • Improve ticketing resolution time.

Requirements:

  • 4-5 years of experience
  • BE/MCA/Graduate


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