Automotive Spare Parts Support Specialist

4 days ago


Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with automotive spare parts. Your role will involve managing customer inquiries, resolving issues promptly, and providing exceptional service to drive customer satisfaction.

Key Responsibilities:
  • Manage customer interactions through various channels, including email, phone, and chat support.
  • Address customer complaints and provide suitable solutions within established timeframes.
  • Conduct product sales, process returns, and handle related customer requests in a timely and professional manner.
Requirements:
  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Strong knowledge of automotive repair, parts, and components.
  • Technical or engineering background is an asset.
  • Excellent communication skills and proficiency in English are essential.


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