Customer Experience Designer

2 days ago

Gulbarga, Karnataka, India beBeeData Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Customer 360 Developer

We are seeking an experienced professional to design, implement, and support customer-centric solutions within the Intelligent Data Management Cloud (IDMC).

The role requires strong knowledge in data modeling, data quality, real-time integrations, process automation, Open API development, and secure access implementation.

Key Responsibilities:

  • Design, configure, and implement customer 360 solutions within IDMC.
  • Build and customize pages, business entities, field groups, hierarchies, and workflows.
  • Configure and execute data quality rules to standardize, validate, and cleanse customer data.
  • Develop and maintain cloud application integration processes to support customer 360 pages, workflows, and integrations.
  • Configure and maintain match & merge rules for accurate customer data mastering.
  • Develop, manage, and expose Open APIs for customer 360 services and integrations.
  • Update and enhance business entities, attributes, and field groups as per business requirements.
  • Perform data modeling (logical/physical) and define customer hierarchies and relationships.
  • Implement and manage role-based access control for secure and compliant data access.
  • Develop and troubleshoot ingress/egress jobs, including FTP/SFTP, APIs, and file-based integrations.
  • Manage code promotion, environment migration, and CI/CD pipeline integration for customer 360 assets.
  • Perform unit testing, system integration testing, and UAT support for deliverables.
  • Collaborate with stakeholders to gather requirements, design solutions, and resolve issues.
  • Optimize and monitor performance, scalability, and reliability of applications.

Required Skills & Qualifications:

  • 6-8 years of experience with Informatica tools (IDMC, PowerCenter, MDM, etc.).
  • Hands-on experience with Informatica IDMC Customer 360.
  • Strong knowledge of data quality rule configuration and stewardship processes.
  • Experience with cloud application integration for orchestrating workflows.
  • Proficiency in match & merge rules configuration, survivorship, and hierarchy management.
  • Experience updating and managing business entities, attributes, and field groups.
  • Knowledge of Open API development and integrations.
  • Proficiency in data modeling, profiling, and MDM concepts.
  • Good understanding of cloud data integration for real-time and batch integrations.
  • Strong experience developing and troubleshooting ingress/egress jobs, FTP/SFTP, APIs, and related integrations.
  • Experience with RBAC, security models, and governance best practices.
  • Familiarity with code promotion and CI/CD pipelines for IDMC deployments.
  • Excellent problem-solving and debugging skills.
  • Strong communication and collaboration skills.

Good to Have:

  • Experience in customer master data management implementations.
  • Familiarity with Agile delivery models and DevOps practices.
  • Prior experience working in onshore-offshore/global delivery models.

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