Reservations Team Lead
3 weeks ago
Moustache Escapes is a dynamic company that specializes in creating unforgettable travel experiences. We are committed to providing exceptional customer service and ensuring our guests have an amazing time exploring the world.
Salary & Benefits
The successful candidate will receive a competitive salary of $25,000 per year, commensurate with experience. Additionally, we offer a range of benefits, including opportunities for career growth, professional development, and employee recognition programs.
Job Description
We are seeking a highly skilled and experienced Reservations Executive to join our team. As a key member of our customer service department, you will be responsible for providing end-to-end service to our guests, from reservation to trip completion. Your primary focus will be on helping guests identify their ideal travel plans, studying and assimilating information about travel destinations, and providing relevant and essential information to guests throughout their journey.
Key Responsibilities:
- Help guests identify their ideal travel plans based on their interests and requirements.
- Study and assimilate all information regarding travel destinations, including prices, weather, language, activities, etc.
- Provide end-to-end service while organizing a trip, from reserving accommodation to creating itineraries.
- Negotiate customizations or modifications requested by guests and accommodate to the best level possible.
- Resolve any problems that arise during the trip for our guests.
- Regularly update a database containing guest details and travel information.
- Reach sales and revenue targets.
- Take advances/refunds from/to guests against bookings done.
- Develop and maintain good relationships with our guests.
- Ability to handle rejection and stress in soliciting customers.
Requirements:
To succeed in this role, you will need:
- Bachelor's degree in Travel and Tourism, Hospitality Business, or a relevant field.
- Prior experience as a travel agent or an avid traveler (1 year or more) is a bonus.
- Basic knowledge of traveling software and procedures.
- Basic computer skills and software like MS Office.
- Multilingualism is an advantage.
- Excellent communication, people skills, and problem-solving skills.
- Efficient negotiation and sales skills.
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