IT Infrastructure Service Delivery Manager

2 weeks ago


Bengaluru, Karnataka, India Intuitive Full time

Company Overview

At Intuitive, we're driven by a mission to advance minimally invasive care. Our team of innovators and technologists collaborate to develop intelligent solutions that expand the potential of physicians to heal without constraints.

Job Summary

We're seeking a seasoned IT Infrastructure Service Delivery Manager to join our dynamic team. This role involves overseeing the efficient delivery of IT infrastructure services, ensuring timely and effective execution. The successful candidate will lead and manage cross-functional teams to define service level agreements, monitor performance metrics, and drive continuous improvement initiatives.

Key Responsibilities

  • Lead and manage the end-to-end delivery of IT infrastructure services, ensuring timely and efficient execution.
  • Collaborate with cross-functional teams to define service level agreements, key performance indicators, and operational metrics.
  • Monitor service delivery performance against established metrics, proactively identifying and addressing issues to maintain high levels of customer satisfaction.
  • Coordinate with cross-functional teams to resolve operational issues promptly.

Requirements

  • Minimum bachelor's degree in information technology, computer science, or a related field.
  • At least 5 years of experience as a people manager with strong leadership skills and demonstrated ability to build and lead high-performing teams.
  • At least 10 years of experience in IT infrastructure service delivery management, with focus on ITIL Framework, monitoring tools, scripting and automation, data center operations, network management, server management, patch compliance, client engineering, virtualization, and security.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.



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