Service Delivery Manager
2 weeks ago
At SLK Software Private Limited, we are seeking a dedicated Service Delivery Manager to oversee the maintenance of strong customer relationships and enhance our services to ensure customer satisfaction. The ideal candidate will be responsible for managing projects, resolving reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
Key Responsibilities:
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
- Maintaining high performance levels for service-related processes and implementing improvement activities as needed
- Taking ownership of critical incidents
Requirements:
- 12 years of experience
- Level - M1
Location: Bengaluru
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