Service Delivery Manager

6 days ago


Bengaluru, Karnataka, India SLK Full time

Job Title: Manager - Intelligent Infrastructure Services

Company Overview: SLK Software Private Limited is a leading provider of innovative solutions.

Job Description: We are seeking a dedicated Service Delivery Manager to maintain strong customer relationships and improve our services to ensure customer satisfaction. The Service Delivery Manager will be responsible for managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Key Responsibilities:

  • Service Management: Monitor and manage desktop support, IT services desk, and VIP support functions to ensure optimal service.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents.

Requirements: 12 years of experience and a strong understanding of service delivery principles.



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