Demand Operations Leader

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeDemand Full time ₹ 12,50,000 - ₹ 15,50,000
Regional IT Demand Operations Manager

We are seeking an experienced Regional IT Demand Operations Manager to bridge local vendors and central IT, ensuring standardized service delivery, compliance, and operational excellence.

  • Act as the liaison between local business stakeholders and central IT.
  • Ensure local IT services are standardized under corporate control.
  • Oversee procurement processes, ensuring accurate creation and processing of PRs/POs.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for complex IT/service challenges.
  • Support contract management and monitor vendor performance.
  • Maintain documentation, reporting, and compliance records for regional services.

Requirements:

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred Qualifications:

  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

This role is a great opportunity to take ownership of regional IT demand operations in a fast-growing global company. We value teamwork, continuous learning, and collaboration.

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