System Support Specialist

5 days ago

Pune, Maharashtra, India beBeeEngineer Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Application Support Engineer Position

The role of Application Support Engineer is pivotal in ensuring the stability and performance of our model-based systems engineering (MBSE) workflows.

This position involves monitoring, maintaining, and optimizing Teamwork Cloud (TWC) and MSOSA environments to enable seamless collaboration across engineering teams and support the transition of MBSE applications into business-as-usual (BAU) support.

Key Responsibilities:

  • Proactive monitoring and maintenance of TWC environments
  • Enabling understanding of business process, usage patterns, adoption to refine application features
  • Faster response to system issues to minimize downtime
  • Supporting continuous improvement in configuration of apps leading to improved performance
  • Supporting archiving and reducing data volume

Area of Responsibility:

  • TWC Installation & Configuration: Set up and manage TWC environments, repositories, and permissions
  • User & Access Management: Handle LDAP/SSO integration, Active Directory, and custom onboarding tools
  • Performance Monitoring & Optimization: Monitor server health, fine-tune configurations, and prevent bottlenecks
  • Backup & Disaster Recovery: Implement and validate backup and restore strategies
  • Upgrades & Patch Management: Apply updates and patches with minimal disruption
  • Troubleshooting & Incident Resolution: Diagnose sync errors, repository conflicts, and connectivity issues
  • MBSE Repository Management: Support project structuring, baseline management, and merge operations
  • Model Integrity & Compliance: Enforce modeling standards and run validation checks
  • Integration Support: Maintain links with Cameo Collaborator, PLM systems, and APIs
  • Change & Configuration Control: Support version control and traceability processes

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 9-12 years of experience in application support or systems engineering
  • Hands-on experience with MBSE tools (e.g., Cameo, TWC, MSOSA)
  • Strong understanding of PLM systems and enterprise integrations
  • Proficiency in LDAP, SSO, Active Directory, and API-based automation
  • Excellent problem-solving and incident management skills
  • Strong communication and stakeholder coordination abilities
  • Ability to use Microsoft Office 365 products and Microsoft Teams

Personal Qualities:

  • Resilient and enthusiastic individual who responds constructively to new ideas and inputs
  • Effective team player actively developing and supporting team members

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