Technical Systems Support Specialist

1 day ago


Pune, Maharashtra, India beBeeTechnician Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

The Technical Systems Support Specialist plays a vital role in ensuring seamless user experiences by serving as a link between clients and our systems or applications.

  • Deliver timely technical support to users, utilizing exceptional communication skills to resolve issues efficiently.
Key Responsibilities:
  • Collaborate with team members to enhance service delivery and elevate the overall client experience.
  • Troubleshoot and resolve technical problems effectively, providing clear guidance to end users.
  • Document all client interactions, issues, and resolutions within our IT system for comprehensive records.
Required Skills:
  • Proficiency in Service Desk Management.
  • Strong understanding of incident management processes.
  • Experience with ticketing systems such as ServiceNow, BMC Remedy, and other similar tools.
Preferred Qualifications:
  • Excellent verbal communication skills, neutral accent, strong written communication skills.
  • Effective problem-solving and analytical skills, strong customer service orientation.

Candidates with excellent technical skills, ability to work independently, and collaborate with teams will be preferred.



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