
Technical Support Specialist
23 hours ago
Technical Support Specialist
About the Role:You will be part of a dynamic team operating within Production services, supporting Trade Finance and Lending domain. As a Production Support Engineer, you will work on identified initiatives to automate manual work, improve application and infrastructure monitoring, and enhance platform hygiene.
- Resolve user requests for support, troubleshoot functional, application, and infrastructure incidents in the production environment.
- Provide hands-on technical support for a suite of applications/platforms.
- Build up technical expertise on the applications/platforms being supported, including business flows, application architecture, and hardware configuration.
- Resolve service requests submitted by application end-users to the best of your ability and escalate any issues that cannot be resolved.
- Programming Language - Java
- Operating systems - UNIX, Windows, and underlying infrastructure environments.
- Middleware - (e.g. MQ, Kafka or similar)
- WebLogic, Webserver environment - Apache, Tomcat
- Database - Oracle, MS-SQL, Sybase, No SQL
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