Technical Support Specialist

11 hours ago

Pune, Maharashtra, India beBeeTechnology Full time ₹ 6,00,000 - ₹ 9,00,000

Job Overview

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We are seeking a skilled Technical Support Specialist to join our team.

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This role involves providing face-to-face technical support for hardware, software, and corporate mobile devices. You will be responsible for addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.

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As a Technical Support Specialist, you will use ServiceNow for incident management, asset tracking, and user request handling. You will conduct remote troubleshooting and guide users through resolutions.

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You will also participate in hardware deployment and decommissioning, including managing loaner devices. Your duties will include maintaining accurate asset records and supporting compliance processes like data preservation.

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In addition, you will support end users with BYOD and personal devices in line with company policy. You will host product demos, provide training, and promote technology adoption.

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Key Responsibilities:

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  • ">
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.">
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.">
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.">
  • Use ServiceNow for incident management, asset tracking, and user request handling.">
  • Conduct remote troubleshooting and guide users through resolutions.">
  • Participate in hardware deployment and decommissioning, including managing loaner devices.">
  • Maintain accurate asset records and support compliance processes like data preservation.">
  • Support end users with BYOD and personal devices in line with company policy.">
  • Host product demos, provide training, and promote technology adoption.">
  • Escalate unresolved issues while maintaining SLA compliance.">
  • Contribute to knowledge articles and ensure documentation is up to date.">
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Required Skills and Qualifications:

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To succeed in this role, you should have 1-3 years of experience in Desktop/Help Desk Support for domestic and international users. Any graduate with formal education is preferred.

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You should have expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting. A strong working knowledge of ServiceNow or similar ITSM tools is required.

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You should also have experience with Citrix environments, Office 365, and mobile device configuration. Solid problem-solving skills and a proactive mindset are essential.

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Excellent communication, empathy, and customer service skills are necessary for this role. Organizational discipline for asset and vendor management is also required.

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Benefits:

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This role offers the opportunity to work in a collaborative and user-friendly space where employees can drop in for help. No two days are the same – you will troubleshoot technical issues, manage IT assets, deploy hardware, and ensure users have the tools and support they need to stay productive.

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You will have the chance to make technology accessible, reliable, and user-friendly for our users. This role is perfect for someone who enjoys problem-solving and is eager to learn and grow.

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What We Offer:

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We offer a dynamic work environment with opportunities for growth and development. You will have the chance to work with a talented team of professionals who are passionate about delivering world-class IT support.

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Our team is committed to excellence and strives to provide the best possible experience for our users. If you are a motivated and results-driven individual who is passionate about technology, we encourage you to apply for this exciting opportunity.

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